Course Access Policy

1. When access starts

Access starts when our payment provider confirms your payment to our system. We then email your login details to the address you gave at checkout. If you haven't received them within 1 hour, check your spam folder and contact us.

2. How long access lasts

Access lasts for 12 months from the date payment is confirmed, as stated at checkout. Any new lessons or videos added to the course during your access period are included at no extra cost. We will remind you by email before access ends. Your access end date is shown in your student dashboard.

3. Renewing your access

When your access ends, you can renew it for a further 12 months. As a returning customer you receive 25% off the full course price that applies at the time you renew, each time you renew. The renewal price is shown before you pay. [Renewal process and payment page to be set up before enrollments open.]

4. Personal use only

Your access is personal: for one person (you) using one device. Don't share your login details or let anyone else use the course. Signing in from additional devices may lead to your access being blocked, as described in section 7. [How the one-device limit is applied depends on the learning platform: to be confirmed before enrollments open.]

5. Technical requirements

• A current version of Chrome, Edge, Firefox or Safari.
• A broadband or 4G/5G connection suitable for video streaming.
• Lessons stream online and cannot be downloaded.

6. Availability

We aim to keep the course available at all times, but there may be short interruptions for maintenance or for reasons outside our control. If you lose a significant amount of access time because of a problem on our side, contact us and we will extend your access or offer another remedy.

7. Suspension

We may suspend access if we reasonably believe your account is being shared, has been compromised, or is being used to copy or redistribute content. Unless urgent action is needed, we will contact you first and give you a chance to respond. If your account was compromised, we will help you secure it and restore access.

8. Refunds and access

See the Refund and Cancellation Policy.

9. Optional mentoring (a separate service)

Remote professional mentoring is not part of the course and is not included in the course price. It costs US$300, paid once in advance, and lasts three months from the day you buy it. You can add it when you enroll (only if you tick the mentoring box), or ask us about adding it at a later stage. You can send photos or videos from your job with a written description on WhatsApp and receive a written answer from an instructor within 48 hours, under the mentoring package terms. Mentoring does not include site visits and does not replace engineering design or approval. [Mentoring terms and the 48-hour measure (for example, business days) to be confirmed before launch.]